Rude Employees and Order Errors: Worst Fast-Food Chains for Drive-Through Service
by Carol Rice, Forbes Contributor
Bad customer service when we’re eating out is always a drag. But nothing beats driving away with your bag from a fast-food pickup window and discovering when you get home that your order is wrong.
The capper is if employees are rude or goofing off while you’re trying to get your food.
If you’re looking to avoid drive-through nightmares, a new study from QSR magazine, a fast-food industry trade publication, sheds light on which chains are failing to deliver. To compile the data, QSR survey partner Insula Research made more than 2,000 visits to seven top operators — McDonald’s, Burger King, Chick-fil-A, Wendy’s, Taco Bell, along with two southern-based regional chains, burger-oriented Krystal, and Bojangles’ Famous Chicken ‘n Biscuits.
Where are you in the most danger of getting a mistake order? The most error-free chain was? Read the article to learn the answer to these questions.
Ironically, restaurants that have “order confirmation boards” — the light-up display that shows you a printout of what you’ve ordered — did worse at accuracy overall than those that didn’t.
The writer can only conclude that diners are distracted and not reading the boards. Either that, or a lot of errors are happening between the order-taker and other employees who fill the order. That’s where the mayo gets put on even though you told your server to leave it off.